Shipping & Returns

Made-to-Order Tailored Goods

• Quality takes time and we make each item of clothing to order. We will ship custom clothing 2-3 weeks after your order is placed.  Once your order has shipped, it usually takes 2-3 business days in North America, 5-7 in Europe and 5-15 for the rest of the world.  If you have not received your product, feel free to contact us using our contact page
• All custom and monogram orders are final sale and not eligible for a return or exchange, except for manufacturing defects.

Stock Goods

• ALFRED Collection, Fragrance and accessories, including face masks are shipped with tracking, same or next day from our headquarters in Toronto, Ontario.  
• You can return your product up to 14 days after receiving it, as long as it is not a custom size and does not have a monogram. Please make sure that the products are not worn, washed or damaged. We reserve the right to refuse a refund if it appears the product was not returned in its original state, with packaging intact. If you would like to return your product within the 14 day return period, please reach out to us using our contact page and we will get back to you on next steps.
• All custom and monogram orders are final sale and not eligible for a return or exchange, except for manufacturing defects.